Privacy Policy

Last updated: December 21, 2024

1. Introduction

Baiotel Inc. ("Baiotel", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual receptionist service.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Business name and contact information
  • Payment information (processed securely by Stripe)

Service Data

When you use our service, we collect:

  • Call recordings and transcripts
  • Caller phone numbers and names
  • Appointment booking information
  • Usage analytics and logs

3. How We Use Your Information

We use collected information to:

  • Provide and improve our virtual receptionist service
  • Process and manage appointments
  • Send SMS confirmations and reminders
  • Provide customer support
  • Analyze usage to improve our AI
  • Comply with legal obligations

4. Data Storage and Security

All data is stored in Canada using Amazon Web Services (AWS) data centers in the ca-central-1 region (Montreal). We implement industry-standard security measures including:

  • Encryption at rest (AES-256) and in transit (TLS 1.3)
  • Multi-factor authentication
  • Regular security audits
  • Access controls and monitoring

5. Data Retention

We retain your data as follows:

  • Call recordings: 30-90 days depending on your plan
  • Appointment records: Duration of your account plus 2 years
  • Account data: Duration of service plus 7 years for legal compliance

6. Your Rights

Under Canadian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing
  • Receive a copy of your data in a portable format

To exercise these rights, contact us at privacy@baiotel.ca.

7. Contact Us

If you have questions about this Privacy Policy, please contact our Privacy Officer:

Email: privacy@baiotel.ca
Address: Toronto, Ontario, Canada